Customers today are more informed and empowered, demand speed and consistency, and need to feel valued. Social media, digital channels and the internet of things (IoT) significantly extend touchpoints beyond traditional retail and contact centers. These technological advances raise customer purchasing and service expectations, while easy access to alternative providers lowers the cost of switching, placing pressure on retailers to increase customer intimacy. Unfortunately, companies often lack the analytical insight — as well as the skilled resources — needed to use information as a competitive advantage.
Realize substantial business results With Artlumen Customer Analytics, you can realize your customer strategies and achieve measurable business benefits:
Artlumen Customer Analytics helps you efficiently convert leads into new customers by identifying lucrative segments for target marketing. The solution also provides you with a better understanding of consumer behavior, creating personalization and nextbest offers to develop an engaging relationship, while increasing your customer’s value to your company.
Serving many analytics clients worldwide, have deep industry and domain expertise in analytics, business intelligence and data management. We give you the right blend of onshore and offshore models to deliver large scale, cost-effective solutions. Our Data Lab has dedicated AI professionals and data scientists with vast expertise in statistics and mathematics.
ARTLUMEN applies analytics and artificial intelligence (AI) techniques to increase innovation and improve business operations. The business benefits include:
We also offer tailor made solutions such as
Key Factors in our service
Start your transformation journey by attending a ARTLUMEN customer experience workshop to: